{"id":830,"date":"2019-05-15T12:43:46","date_gmt":"2019-05-15T10:43:46","guid":{"rendered":"https:\/\/codesavory.com\/demo\/?post_type=knowledgebase&#038;p=830"},"modified":"2020-12-30T16:08:20","modified_gmt":"2020-12-30T15:08:20","slug":"request-support","status":"publish","type":"knowledgebase","link":"https:\/\/basepresskb.com\/docs\/knowledge-base\/troubleshooting\/request-support\/","title":{"rendered":"How to request support"},"content":{"rendered":"<p>Whenever you need any help or support, using the BasePress knowledge base wiki plugin, don&#8217;t be shy to <a href=\"https:\/\/basepresskb.com\/contact\/\">contact us<\/a>. We are always happy to help and letting us know of possible bugs can greatly help us fix them, for all users.<\/p>\n<p>You can open a knowledge base support ticket directly from your WordPress admin panel. Navigate to the BasePress menu, click on <strong>Contact Us<\/strong>. A page will open with the following contact form:<\/p>\n<figure id=\"attachment_831\" aria-describedby=\"caption-attachment-831\" style=\"width: 774px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-831 size-full\" src=\"https:\/\/basepresskb.com\/docs\/wp-content\/uploads\/support.png\" alt=\"knowledge base support\" width=\"774\" height=\"506\" srcset=\"https:\/\/basepresskb.com\/docs\/wp-content\/uploads\/support.png 774w, https:\/\/basepresskb.com\/docs\/wp-content\/uploads\/support-300x196.png 300w, https:\/\/basepresskb.com\/docs\/wp-content\/uploads\/support-768x502.png 768w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><figcaption id=\"caption-attachment-831\" class=\"wp-caption-text\">BasePress support form.<\/figcaption><\/figure>\n<p>Select the reason you are contacting us and fill in all the necessary fields, then click SUBMIT. We&#8217;ll try our best to respond in the shortest possible time, during working hours from Monday to Friday European time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whenever you need any help or support, using the BasePress knowledge base wiki plugin, don&#8217;t be shy to contact us. We are always happy to help and letting us know of possible bugs can greatly help us fix them, for all users. You can open a knowledge base support ticket directly from your WordPress admin [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/basepresskb.com\/docs\/knowledge-base\/troubleshooting\/request-support\/\">Read More&#8230;<span class=\"screen-reader-text\"> from How to request support<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[25],"knowledgebase_tag":[],"class_list":["post-830","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-troubleshooting"],"_links":{"self":[{"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/knowledgebase\/830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/comments?post=830"}],"version-history":[{"count":2,"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/knowledgebase\/830\/revisions"}],"predecessor-version":[{"id":1461,"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/knowledgebase\/830\/revisions\/1461"}],"wp:attachment":[{"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/media?parent=830"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/knowledgebase_cat?post=830"},{"taxonomy":"knowledgebase_tag","embeddable":true,"href":"https:\/\/basepresskb.com\/docs\/wp-json\/wp\/v2\/knowledgebase_tag?post=830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}